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Terms and Conditions

Company Details

OKENEBEBE S.L. [company registered in the Public Registry of Commerce on 24th April 2014, document number: 1/2014/7.859,0 – Entry number: 686 – Book number: 348 – Volume number: 5270 – Folio number 36. 1st Entry – Page number: MA-122918] is a company dedicated to the management of retail business and entertainment services with Tax ID: B-93327625, with registered address at Calle Lope de Vega, nº 4, Local 2, C.P. 29631, Arroyo de la Miel-Benalmadena, Málaga, España., with email info@okenebebe.com and with telephone number (+34) 684 21 73 22.


The products that Okenebebé presents in its catalogue and the planned retail services are available only for our end users, defined by law as "Consumers". By "Consumer" we refer to any physical person who is acting with objectives that are outside their commercial, business or professional activity. We ask that you do not acquire products from Okenebebé if you do not meet this definition of Consumer.

Web Page

The products we offer, as well as their prices, will be valid as long as they can be viewed on our website. The main features of the products are shown on each product page on the Okenebebé website. The image and the colours of the products offered for sale by Okenebebé may not correspond exactly to the originals, depending on the Internet browser or the type of monitor used.


OkeneBebe S.L. facilitates the use of personal passwords by users who register as such on the website; these passwords are used to access the services provided through the website. The users, under their own responsibility, must keep passwords in strict and absolute confidentiality, assuming responsibility, therefore, for damages or consequences of any kind arising from the breach or disclosure of the secret.

For security reasons, the password used to electronically access the services linked to the website may be modified at any time by the user. The user agrees to notify OkeneBebe S.L. immediately of any unauthorized use of their password and/or access by unauthorized parties to it.


OkeneBebe S.L. uses cookies in order to provide a better service and experience when browsing, as well as to maintain security, verify the user's identity and facilitate access to personal preferences and the Shop. We want to inform you clearly and precisely about the cookies we use, detailing below what a cookie is, what it does, what types of cookies we use, what their purpose is and how to configure or disable them if desired.

What is a cookie and what does it do?

A cookie is a small file that is stored on the user's computer, tablet, smartphone or any other device and holds information about browsing. Cookies are essential to the functioning of the Internet, providing many advantages in the use of interactive services, facilitating the browsing and usability of our website. In no case will cookies ever harm your computer. On the contrary, if they are active, they help us identify and resolve errors.

What types of cookies do we use?

Our own Cookies: These are sent to your computer from our own servers or domains, from which we provide for the service you request. Third Party Cookies: These are sent to your computer from a server or domain that is not managed by us, but by another collaborating organization.

Session Cookies: These are temporary cookies that remain in the cookie file of your browser until you leave the website; none of these are saved onto the hard drive of your computer. Information obtained through these cookies is used to analyse traffic patterns on the web. Ultimately, this allows us to provide a better experience to improve the content and make the site easy to use.

Persistent Cookies: These are stored on the hard disk and our website reads them each time you make a return visit. A permanent cookie has a specific expiry date. The cookie will stop working after that date. We generally use these cookies to facilitate the purchase and registration services. Technical Cookies: These are necessary for the navigation and proper operation of our website. They are used to control traffic and movement of data, access restricted parts, carry out the purchase process for an order, use security features, and store content in order to deliver videos or share content via social networks.

Customization Cookies: These allow access to the service with predefined features depending on a number of criteria, such as the language, the type of browser through which the service is accessed, regional settings, etc. Analytical Cookies: These allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the services provided. Advertising Cookies: These allow us to manage as efficiently as possible the advertising spaces that may be included in our website. Behavioural Advertising Cookies: These cookies store information on user behaviour, obtained through on-going observation. Thanks to them, we can understand internet browsing habits and display advertising related to the user's browsing profile.

List of cookies used on the domain www.okenebebe.com:

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All from the domain www.okenebebe.com

How can you configure or disable your cookies?

You can allow, block or delete cookies installed on your computer by configuring your Internet browser options. If you do not allow the installation of cookies on your browser, it is possible that you may be unable to access some of the services and your experience of our website may be less satisfactory.


At OkeneBebe S.L. we do not store the personal data of our users, except for the IP address as described above, unless you want to register on a voluntary basis in order to make purchases of the products and services that we provide, or receive information about promotions and content of interest to you. Continuing to browse our website indicates that you are consenting to the use of cookies as set out above, and on the conditions contained in this cookies policy.

Okenebebe S.L. use cookies to improve their services, easier navigation, maintain security, verifying the identity of the user, facilitate access to personal preference and track your use of the Market. Cookies are files installed on your computer's hard disk or in memory of the browser to the folder configured by the operating system to identify User's computer.

This is a technique used commonly in Internet to perform certain functions that are considered essential for the correct functioning and visualization of the site. The cookies used on the website are, at any rate temporarily for the sole purpose of making more efficient onward transmission and disappear when the user session. Under no circumstances use cookies to collect personal information.

Cookies can not read data off your hard disk or read cookie files created. These cookies are also used to perform statistical analysis of traffic through the Web. You can enable or disable the use of cookies through your web browser. Setting it up so it is advised by reception screen or not to accept cookies and to prevent default installation on your hard drive.

If the user does not want to install to your hard drive a cookie, you must configure your Internet browser software to not receive them. Similarly, the user may destroy the free cookies. If the user decides to disable cookies, quality and speed of service can reduce and even lose access to some of the services offered at the store.

Products and Prices

OkeneBebe S.L. reserves the right to decide, at all times, the Products that are offered to users through the Shop. In particular, OkeneBebe S.L. may at any time add new Products to those offered or included in the Shop, with the understanding that unless otherwise provided for, such new Products shall be governed by the provisions in these General Terms and Conditions of Use.

Also OkeneBebe S.L. reserves the right to stop providing or facilitating the access and use at any time and without prior notice of any of the different types of Products that are offered in the Shop. Products included in the Shop will correspond as closely as web display technology allows to the Products effectively offered.

The images may not correspond exactly to the selected product. The Product features and their prices appear in the Shop. The prices given in the Shop are in Euros and include VAT, unless otherwise indicated.

The images shown of each product are exemplary and not binding, and may not match the product that the User chooses.


The duration of promotions will be the period that such promotion can be viewed. The terms and conditions of return will be made in accordance with the conditions established for all other products and according to the economic conditions under which the product was purchased. For more information, see the Returns section.

Purchasing Process

The procedure for making a purchase in our online shop consists of the following steps:

1. Selection of the desired products, which are automatically added to the shopping cart. Prices shown include taxes (VAT).

2. Unless specifically stated otherwise, it is necessary to complete the forms on this website with all required information. On occasions when not all data considered necessary is provided, OkeneBebe S.L. may, depending on the case, not process the order.

3. Shipping and handling charges are included, except for some cases of return and withdrawal of order. See Returns and Withdrawal.

4. Adding details and delivery address in the section detailing final price (Law 15/1999 on Data Protection applies). See Annexe.

5. Choice of payment method you want to use from the following options (Bank transfer, Credit card, PayPal). See Data Protection section.

6. Once the purchasing process is completed, your items will be delivered to the address provided within 3 to 7 working days (48/72 hours within Spain and the European Union, except for the Canary Islands, Balearic Islands, Ceuta and Melilla, which will take 2-7 days; international deliveries between 2 and 7 days).


The right to withdraw an order will be governed by the provisions of Spanish legislation. Handling fees will be paid in the event of cancellation of the order; these will be 10€ for bank transfer or payment by credit card or PayPal.


In general, packages are shipped within the next 48/72 hours following receipt of payment via LOGISTICS OKENE, with delivery tracking number and do not require a signature on delivery.

Shipping costs include handling and packaging fees, as well as postage costs. Handling charges have a fixed price, while transport costs may vary depending on the total weight of the package. We recommend grouping all items in the same order.

You cannot combine two separate orders, and in this case shipping costs will be applied to each individually. OkeneBebé S.L. is not responsible for any damage that may occur after sending the package, although it will do everything within its power to protect fragile items. Okene Logistics works with various well-known couriers to offer the highest quality to its customers (DHL, ASM, MRW, ...).

Home Delivery Service

The shipping cost will be detailed during the purchasing process, with the same cost for any location within Spanish territory (with the exception of the Canary Islands, Ceuta and Melilla, which will be specified independently from the rest).

Also, shipping costs for the territory of the European Union will be detailed. Products purchased through the Shop will be sent to the delivery address indicated by the User once payment is verified, with a maximum period for delivery of thirty (30) days, as established by default under Law.

The OkeneBebe S.L. delivery service is carried out in collaboration with different logistics operators of good standing. Orders will not be delivered to PO boxes, hotels or other non-permanent addresses. The cost of shipping is not included in the price of the Products. At the time of acquisition of the Product, the user will be informed of the exact shipping cost.

Customer Support

For any question related to the purchase process you can contact us through our email info@okenebebe.com or by phone during the following office hours.

Office hours: Monday to Friday from 10:00 to 14:00 in the morning.

Contact telephone number: (+34) 684 21 73 22 (during office hours).


Specific conditions of sale apply with regard to the following elements:

1. Causes of product returns:

- The product purchased does not correspond to the product shipped by the company, either because it is not the right model or size or because of another characteristic of the product.

- Mistake made by purchaser when selecting the product.

- Non-acceptance of the product.

2. In cases where the problem giving rise to the return is not the responsibility of the company, the return will only be admitted if the product is packaged, labelled and in perfect condition for resale.

3. The right of return will not be permitted in the following cases:

a) Products which are not fully intact or present damage, deformation, deterioration and/or alterations of any kind;

b) Washed and damaged products;

c) Underwear, for reasons of hygiene and public health;

d) Articles which, by their nature, cannot be returned or are prone to rapid deterioration;

e) Custom made or personalised articles.

4. Procedure to be followed for returns and product claims:

- The Ley de Ordenación del Comercio Minorista (Retail Commerce Act) establishes a period for return of 7 working days from receipt of the shipment; for returns please write to info@okenebebe.com, attaching the correctly completed returns form. The company will, within a maximum period of 10 working days, contact the customer to inform them of the action to be taken in order to return the product.

- The company will only cover the costs of the return, if the product ordered does NOT match the product sent or if it is DEFECTIVE due to the transportation of the same.

- The buyer will bear the cost of the return, paying for transport costs for all other motives.

5. Products that are purchased under Promotional Codes will be returned under the same economic conditions.

6. Subject to Exceptions, by the decision of OkeneBebé S.L.

Jurisdiction or Arbitration

The online shop is operated under the Consumer Arbitration System or, failing that, the courts and tribunals to which any disputes or conflicts between the parties would be subject to. In this regard, it should be noted that when it comes to final consumers, current legislation states that the courts and tribunals that have jurisdiction in the case of disputes or litigation between the parties will be those where the consumer resides, in this case, the Courts of the province of Malaga. For this reason, it is advisable to use the Consumer Arbitration Systems to resolve disputes with end consumers.


Security measures For us, it is essential to comply with the provisions of Law 15/1999 covering Data Protection, mainly concerning the notices and clauses covering Privacy, Security, etc. The COMPANY has implemented technical and organizational security measures in order to ensure the security of personal data, therefore it is not responsible, at any time, for any alteration thereof.